Within a few hours of placing your order for one of Lauren Simpson’s programs you will receive a welcome email with a few pre-program tasks to complete. After a couple of days you will be redirected to the members portal and asked to provide further information about your training history, nutrition, and preferences so I can personalise your plan for you. Once you have logged into the members portal and completed the extra information on meal and training preferences, 24 hours later your program will be ready and we will send you an email to remind you. If you don’t receive your program within 24 hours of completing your additional information around preferences, please check your other folders (spam, promotion, etc). If you are still unable to find your program, please email Lauren’s Team at email@example.com with your order details.